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Important Information


Collection of Sales Tax
Sales tax amount is determined by the sales tax rate of the location to which your product will ship and will be calculated upon checkout. Tax is added at checkout through our partnership with iGlobal.

Tax Rates by Province
Alberta 5.00%
British Columbia 12.00%
Manitoba 13.00%
New Brunswick 15.00%
Newfoundland & Labrador 15.00%
Northwest Territories 5.00%
Nova Scotia 15.00%
Nunavut 5.00%
Ontario 13.00%
Prince Edward Island 15.00%
Quebec 14.975%
Saskatchewan 11.00%
Yukon 5.00%


HAIX® is required by law to collect sales tax. All sales tax monies collected will be remitted to the appropriate government agencies and HAIX® is audited for compliance by these agencies on a regular basis. HAIX® does not profit from the collection of sales tax.

If you currently hold tax exempt status, please contact our office at +1 866-344-4249 or via email at [email protected] with documentation of your tax exempt status. HAIX® will refund the sales tax amount to the credit card that was used for purchase.

Shipping Costs

Standard Shipping Costs
If your order total is... Your shipping cost is...
$0.00 - $700.00 CAD $27.50 CAD
$700.01 + CAD $57.50 CAD


Typically, orders leave our warehouse within 2-5 days of receipt. HAIX® ships online orders via UPS to destinations within Canada.

Product Returns
If you are not 100% satisfied with your purchase, you can return your order to HAIX® for a full refund of the purchase price of the boots, less shipping charges and duties. You will need to complete the return form; the return label is attached to the original packing list.

All unworn product can be returned within 30 days from the date of purchase, with no exceptions. All we ask is that you send the items back to us in the original packaging (please put HAIX® boot box in original plain cardboard box for return shipment) and make sure that the merchandise is in the same condition.

More information on returning instructions can be found here.

Warranties and Eligibility
HAIX® provides a 1 Year Limited Warranty on its footwear. Purchasers of our Black Eagle® line can opt to extend the HAIX® 1 Year Limited Warranty for an additional year by completing a form. More information on coverage and service can be found here.

Product and Pricing Accuracy
Prices shown on the website include duties. HAIX® attempts to be as accurate as possible. However, HAIX® does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by HAIX® itself is not as described, your sole remedy is to return it in unused condition. Despite our best efforts, on occasion, an item on our website may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Other Terms and Conditions of Sale
Please refer to more information on other terms and conditions of sale here.